Returns Management Made Simple
Having a single returns partner allows for greater control of your returned inventory and can be managed all under one roof. With Flexport Returns, we enable merchants to focus more on growth and less on logistic complexities.
One Simple Integrated Platform
Save Money and Focus on Growing
Unlock unparalleled savings with Flexport Returns and channel your resources into scaling your business. Our commitment to transparent, competitive pricing ensures you receive value and eliminates uncertainties around additional costs.
Accelerate Restocking with Rapid Return Processing
We’ll process your returns within 3 business days and allow you to maintain strong coverage. Reduce the need for additional building space and consolidate your inventory into one network.
Streamline Operations and Reclaim Your Time
Eliminate the tedious back-and-forth with buyers and the manual handling of inspecting returns. Flexport becomes your dedicated returns management partner, allowing you to save invaluable time and improve buyer satisfaction.
How it Works
Return order is created by merchant in Seller Portal or through integration tools (ex. Loop) along with return label.
Package arrives at our processing facility.
Items are opened and graded through SOP within 72 hours of arrival.
Sellable items are restocked directly back to FC, non-sellable items can be disposed of, donated or stored for “Return-to-Merchant” (Beta Feature).
Seller Portal and integrated tool (e.g. Loop, ReturnGO, Narvar) is updated with the outcome of the return inspection. Refund is issued automatically if it’s a 100% match via integration tools setting that meets your business requirements.
Returns are easier than ever before
Recover lost revenue and protect margins with a scalable, end-to-end returns management solution
- Maximize returns recovery through consistent inspection standards and optimized reconditioning workflows
- Maintain your exact quality standards for inspection and rework regardless of volume fluctuations or seasonal staffing changes.
- Get reports on fraudulent returns to withhold refunds and minimize revenue leakage.
Integration Partners
Transform Your Returns Process with Flexport
Elevate your customer service, reduce operational overhead, and empower your team to focus on what truly matters – growing your business.
Frequently Asked Questions
What is Flexport Returns?
Flexport Returns is a reverse logistics solution that makes it easy for your customers to send back unwanted or defective products. It’s designed to improve customer satisfaction while helping you recover value from returned items.
How does Flexport Returns work?
Customers send returns to designated Flexport processing facilities. Once received, items are inspected, processed, and either restocked, refurbished, recycled, or disposed of according to your business rules.
Does Flexport provide prepaid return labels?
Yes. Flexport can generate prepaid return labels and integrate with your customer service platforms so shoppers can easily initiate returns.
How quickly are returns processed?
Processing times depend on the service level you choose and the product inspection requirements. Many returns are processed within a few business days of arriving at a Flexport facility.
Can Flexport restock returned items?
Yes. When items are in resellable condition, Flexport can return them to available inventory in your warehouse network so they can be sold again, reducing lost revenue.